+ - General Information
What is Léondi? Leondi, founded by Dr. Marie-Rose Ghafari, combines advanced science with natural ingredients to create effective, eco-friendly skincare. Our mission is to blend innovation with sustainability, offering products that deliver visible results while being environmentally responsible. With a focus on quality and ethical practices, Leondi empowers you to enhance your natural beauty confidently.
Where are your products made? Our products are manufactured using the highest quality standards. We source ingredients from reputable suppliers and ensure rigorous quality control processes.
+ - Ordering and Payment
How can I place an order? To place an order, simply browse Shop , select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
What payment methods do you accept?
Can I modify or cancel my order after placing it? Orders are processed quickly, so we may not be able to modify or cancel once submitted. Please contact our customer support as soon as possible if you need assistance.
+ - Shipping and Delivery
What are your shipping options? We offer shipping all over Lebanon. You can view shipping costs at checkout.
+ - Returns and Exchanges
What is your return policy? You can return products within 3 days of purchase if they meet our return criteria. Please refer to our “Return and Exchange Policy” under “Terms of Use” for more information.
How do I request a return or exchange? To request a return or exchange, contact our customer support team to obtain a Return Authorization Code (RAC). Follow the instructions provided to return the product.
Are shipping costs for returns refundable? Shipping costs for returns are non-refundable. The return shipping fee is [Amount], and you are responsible for the shipping costs and the risk of loss during transit.
+ - Product Information
How do I know which product is right for me? We provide detailed product descriptions and ingredient lists to help you choose the best product for your needs. If you have specific concerns, consult with a dermatologist or contact our customer support for guidance.
Are your products tested on animals? No, we are committed to cruelty-free practices. None of our products are tested on animals.
+ - Contact Us
How can I contact customer support? You can reach our customer support team through the contact details provided on our website. We are available via email, phone, Instagram direct message or WhatsApp to assist you with any inquiries.
What should I do if I encounter a problem with my order? If you experience any issues with your order, please contact our customer support team as soon as possible for assistance.